Services
Managed Services & Operations
Hand over the day-to-day running of IT and focus on your business. We take responsibility for operations with clear service levels, and use automation — plus AI where you choose — to keep quality up and costs down.
What we offer
Our Managed Services & Operations services
Managed IT Operations Service Desk & End-user Support Application Management & Support AIOps & Observability Multi-vendor Service Integration (SIAM) IT Asset & Licence Management
Managed IT Operations
Infrastructure kept healthy, patched and monitored around the clock.
- 24/7 infrastructure monitoring and management
- Patching and configuration management
- Managed cloud and hybrid environments
- Capacity and performance management
Service Desk & End-user Support
Fast, friendly help for your employees.
- Service desk in Swedish and English
- AI virtual agents and self-service
- On-site and field support
- Onboarding and offboarding
- Device provisioning and support
Application Management & Support
Keep business applications stable, secure and improving.
- Application maintenance and L2/L3 support
- Continuous enhancements
- SLA-based application management
- AI-assisted incident resolution
AIOps & Observability
See problems early and fix many automatically.
- Observability platforms and monitoring
- AIOps: event correlation and noise reduction
- Automated remediation
- Performance and availability reporting
Multi-vendor Service Integration (SIAM)
One point of accountability across all your IT suppliers.
- One point of accountability across multiple IT suppliers
- Supplier governance, SLAs and performance management
- End-to-end service management and reporting
- Transition and exit management between suppliers
IT Asset & Licence Management
Pay only for the software and hardware you actually need.
- Software licence optimisation (e.g. Microsoft, Oracle, SAP)
- Software and hardware asset management
- Cloud subscription and SaaS spend management
- Audit defence and compliance
AI options
Add AI where it helps — on your terms
AI is an option, never a requirement. Where it adds value, choose ready-made AI tools or solutions custom-built for your organisation — with your data kept inside your own infrastructure if you prefer. In this area, that can include:
Service Desk & End-user Support
AI virtual agents and self-service
Application Management & Support
AI-assisted incident resolution
AIOps & Observability
AIOps: event correlation and noise reduction
AIOps & Observability
Automated remediation
IT Asset & Licence Management
Software licence optimisation (e.g. Microsoft, Oracle, SAP)
Industries
Where this matters most
Energy & Utilities Healthcare & Care Services Telecom & Media Public Sector Education & Research Professional Services
Why Altechy
How we deliver
The right experts
We curate a team from our network of partner firms — leaders in their fields — matched to your project’s specific needs.
One accountable partner
We handle the coordination between specialists, so you have a single point of contact and can focus on your core business.
Tailored to you
No two businesses are alike. We shape the solution around your goals, your systems and your pace of change.
Let’s talk about your managed services needs
In 60 minutes we explore your challenges and opportunities with you, and suggest where to start. Free, with no obligation.