Software & Product Engineering
Digital Experience
Give customers, partners and employees websites, apps and portals that are easy to use, accessible to everyone and simple for your own teams to keep up to date.
Is this for you?
You might need this if…
Customers abandon your online forms or checkout, or call support for things they should be able to do themselves.
Your website runs on an ageing CMS, and publishing even a small change needs a developer.
You must meet the European Accessibility Act or public-sector accessibility requirements and don’t know how far you are from compliance.
Partners and employees juggle several logins and systems to get simple information or complete routine tasks.
What we deliver
What it covers
UX/UI design and user research
We interview and test with real users, map their journeys and design interfaces that make key tasks quick and obvious. Design decisions are based on evidence rather than opinion.
Websites and content management
We design and build websites on content management systems that fit your needs and your editors’ skills. Your team can publish and update content without depending on developers.
Mobile apps
We build native iOS and Android apps or cross-platform apps, depending on what your users and budget require. You get apps that perform well, pass store reviews and are maintainable over time.
E-commerce platforms
We implement and develop e-commerce platforms, integrated with your ERP, product data, payments and logistics. The result is a shop that is easy to buy from and efficient to run.
Customer, partner and employee portals
We build secure self-service portals where users can find information, track orders or cases and complete tasks in one place. This reduces support load and makes you easier to do business with.
Accessibility to WCAG and the European Accessibility Act
We audit and fix websites and apps against WCAG and the requirements of the European Accessibility Act. You reduce legal risk and reach every user, including people with disabilities.
Our approach
How we work
01
Research
User interviews, analytics and a review of the current experience to find where people struggle and what matters most.
02
Design
Journeys, information architecture, prototypes and a design system, tested with users before development starts.
03
Build
Development of the site, app or portal with integrations, accessibility and performance built in from the start.
04
Measure & improve
Launch, analytics and user feedback used to prioritise ongoing improvements.
Best practices
What we bring to every engagement
Test with real users early
A handful of usability tests on a prototype reveals most of the serious problems before any code is written.
Accessibility is part of the definition of done
Building to WCAG from the start costs far less than retrofitting it after launch.
One design system, many channels
Shared components and design tokens keep web, app and portal consistent and faster to build.
Performance is a feature
Fast load times on ordinary mobile connections matter as much to users as how the page looks.
Design for the editors too
A CMS that is easy for your content team to use keeps the site accurate long after launch.
Measure what users achieve
Track task completion and conversion, not just page views, to see whether the experience really works.
Outcomes
What you get
- User research insights and mapped customer journeys
- A tested prototype and reusable design system
- A live website, app or portal built for your users
- An accessibility audit and remediation against WCAG
- Integrations with your CRM, ERP or e-commerce back end
- Analytics set-up and an improvement backlog
AI-powered
Unleash the power of AI
We offer the possibility of using AI throughout this work: ready-to-use AI tools, or a customised version built for your organisation that can run inside your own infrastructure. In digital experience work, AI helps analyse user feedback and behaviour data, generates design variations and content drafts, and checks pages for common accessibility issues — and it can power features such as personalised content or smarter site search for your users.
Starter offer
Digital Experience Audit
A fixed-scope, three-week review of your website, app or portal that shows where users struggle, how accessible it is and what to fix first.
Days 1–3
Scope
Kick-off, agreement on key user tasks and access to analytics and existing research.
Days 4–7
Observe
Usability tests with real users and analysis of journeys and drop-off points.
Days 8–12
Audit
Accessibility review against WCAG plus checks of performance, content and mobile experience.
Days 13–15
Prioritise
Findings ranked by user impact and effort, presented with a practical improvement plan.
You receive
- Usability findings with recordings and key quotes
- An accessibility audit report against WCAG
- A prioritised list of fixes and quick wins
- An improvement roadmap with effort estimates
FAQ
Frequently asked questions
How long does it take to build a new website or app?
A typical corporate website or focused app takes around three to six months from research to launch, depending on scope, content and integrations. Larger portals and e-commerce platforms are usually delivered in phases.
Does the European Accessibility Act apply to us?
It applies to many products and services offered to consumers in the EU, including e-commerce, banking services and some transport services, while public bodies are covered by separate accessibility legislation. We help you establish what applies to your services and how close you are to compliance.
Can you work with our existing CMS or e-commerce platform?
Yes. We start from what you have and recommend a change only if the platform genuinely holds you back. Through our partner network we bring specialists for the major platforms, with Altechy as your single point of contact.
Do you also look after the site after launch?
We can provide ongoing development, support and optimisation, or hand over to your own team with documentation and editor training. Either way, the design system and code belong to you.
Related services
Custom Application Development Quality Engineering & Testing CRM & Customer Platforms Generative & Agentic AI Integration & APIs Data & Analytics
Let’s create experiences people enjoy using
Book a free 60-minute idea session. We explore your challenges and opportunities with you, and suggest where to start — with no obligation.